Malwarebytes is one of the most popular anti-malware software out there, known for its ability to detect and remove malware that other antivirus software may miss. However, some users have reported that when trying to install Malwarebytes, the installation process gets stuck at 5%. This can be frustrating, but there are several solutions you can try to fix the issue.
What Causes Malwarebytes Install to Get Stuck at 5%?
Before we delve into the solutions, let's first understand what causes the problem. The most common reason why Malwarebytes installation gets stuck at 5% is due to conflicts with other programs or software installed on your computer. Sometimes, antivirus software or firewalls can interfere with the installation process and cause it to get stuck at 5%. Another reason could be due to corrupted installation files or outdated drivers on your computer.
Solution 1: Disable Antivirus and Firewall
The first solution you can try is to disable your antivirus and firewall temporarily. This will prevent any conflicts with Malwarebytes installation and may help resolve the issue. To do so, follow these steps:
- Press the Windows key + I to open Settings.
- Click on Update & Security.
- Select Windows Security from the left-hand menu.
- Click on Firewall & network protection.
- Turn off the firewall for the network you're connected to.
- Go back to the Windows Security menu and click on Virus & threat protection.
- Click on Manage settings under Virus & threat protection settings.
- Toggle off Real-time protection.
Once you've disabled your antivirus and firewall, try installing Malwarebytes again and see if the issue is resolved.
Solution 2: Run Malwarebytes Chameleon
If disabling your antivirus and firewall didn't work, you can try running Malwarebytes Chameleon. Chameleon is a tool that comes with Malwarebytes that allows you to install and run the software even if your computer is infected with malware that prevents you from doing so.
To run Malwarebytes Chameleon, follow these steps:
- Download the Malwarebytes Chameleon tool from the official Malwarebytes website.
- Save the file to your desktop.
- Open the folder where the file was saved and extract the contents to a new folder.
- Open the new folder and double-click on the svchost.exe file.
- Follow the prompts to install Malwarebytes.
Running Malwarebytes Chameleon should help you bypass any conflicts or issues that were causing the installation to get stuck at 5%.
Solution 3: Update Your Drivers
Another solution you can try is to update your drivers. Outdated drivers can cause conflicts with Malwarebytes installation and prevent it from completing. To update your drivers, follow these steps:
- Press the Windows key + X and select Device Manager.
- Expand the categories and find the device with the driver you want to update.
- Right-click on the device and select Update driver.
- Choose Search automatically for updated driver software.
- Follow the prompts to complete the driver update.
Once you've updated your drivers, try installing Malwarebytes again and see if the issue is resolved.
Solution 4: Reinstall Malwarebytes
If none of the above solutions worked, you can try reinstalling Malwarebytes. This will ensure that you have a fresh installation and can help resolve any issues that were preventing the installation from completing.
To reinstall Malwarebytes, follow these steps:
- Uninstall Malwarebytes from your computer.
- Download the latest version of Malwarebytes from the official website.
- Install Malwarebytes using the downloaded installer.
Reinstalling Malwarebytes should help you resolve the issue and allow you to install and use the software without any problems.
Conclusion
If you're facing issues with Malwarebytes installation getting stuck at 5%, don't worry. There are several solutions you can try to fix the issue, including disabling your antivirus and firewall, running Malwarebytes Chameleon, updating your drivers, and reinstalling Malwarebytes. By following these steps, you should be able to install Malwarebytes without any problems and keep your computer protected from malware and other threats.
